OFFSHORE TECHNICAL SUPPORT

Technical support services are being strategically outsourced as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services , secure in the knowledge that a pool of trained and experienced engineers are available to provide your customers technical support through a multi-modal user interface using the web, email, chat or voice, within agreed-upon response times and levels of quality.

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Technical Support: Global Content Centers

Evolving from simple call handling to business process re engineering, SSCAL is building global contact centers for offshore Technical Support Services.

From IT Help Desk to Integrated Service Desk

Technical support outsourcing involves transitioning the voice or non-voice technical support function from a vendor or an OEM to a third party or an external service provider.

From Cost Centers To Profit Generators

Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved technical support centers have moved out of the background .

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